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Frequently Asked Questions

Our website address is: https://organiconline.com.bd

THE ORGANICONLINE SITE LOCATED AT HTTP://ORGANICONLINE.COM.BD IS AN ONLINE STORE OFFERING ORGANIC PRODUCTS TO THE CONSUMERS. THIS SITE IS OWNED AND OPERATED BY ORGANICONLINE (REG: 05-42585).

Frequently Asked Questions

Absolutely, with our cloud system, every single piece of information is one hundred percent safe. Our purchase system is totally automatic and we do not store any Bank account information on our server. Only customer basic information has been stored for customer convenience.

We try to take as clear pictures of the products as possible. However, according to the resolution and the setup of your monitor, it might vary a little from the original product.

We try to make the partnership with the best merchants available in Bangladesh. Many famous brands have already joined us, and many are yet to come! So yes, our products are of high quality.

If you forget your password, go to the login page. In the pop-up window, select ‘forgot password’, enter your email address, and click ‘Submit’.

You’ll receive an email with a link and instructions to reset your password.

Yes. For checking your order status you have to log in to your account, go to “My Orders” and there you will see the recent purchase list with the invoice number along with order status.

Or you can simply call our customer service for help.

If an item is missing, please contact our Customer Service Center mentioning your order number and the name and code number of the missing item. We will resolve the issue as soon as possible.

At times, we may not be able to fulfill your order for some reason. In that case, we will notify you and then your payment will be fully refunded. It will take 10 business days for the whole process.

Yes, we try to deliver everywhere in Bangladesh. But for grocery and other perishable items, we intend to send them inside some selected areas of Dhaka to maintain product quality and freshness.

We offer,

  • Cash on delivery
  • Mobile Banking payment (bKash, Nagad, Rocket, etc.)
  • Credit and Debit Cards

We encourage customers to fulfill the registration process to order a product for the first time. However, you can also order via our Facebook Page and Over the phone at, +88 096 7866 1122

Upon successful completion of placing an order, an ‘Order Confirmation’ page will be shown which has all your order details. You will also receive an Order Confirmation email to your provided email ID and we will confirm you via your contact number.

Yes, we have Pre Order system. For that, our Customer Executive will contact you within 24 hours.

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