Absolutely, with our cloud system, your every single information is one hundred percent safe. Our purchase system is totally automatic and we do not store any Bank account information on our server. Only customer basic information has been stored for customer convenience.
We try to take as clear pictures of the products as possible. However, according to the resolution and the setup of your monitor, it might vary a little from the original product.
We try to make the partnership with the best merchants available in Bangladesh. Many famous brands have already joined us, and many are yet to come! So yes, our products are of high quality.

Why it is 90% Organic?

For security reasons, you can attempt only three times to log in to your OrganicOnline account.

If you forget your password, go to the login icon. In the pop-up window, select ‘forgot password’, enter your email address and click ‘Submit’.

You’ll receive an email with a temporary link and instructions to reset your password.

We try our utmost to deliver your product within a short time as possible. Our delivery time might vary according to your location. But do not worry, our delivery service is fast and don’t take unusual time to reach to you.

Yes. For checking your order status you have to log in to your account, go to “My Orders” and there you will see the recent purchase list with the invoice number along with order status.

Or you can simply call our customer service for help.

If an item is missing, please contact our Customer Service Center mentioning your order number and the name and code number of the missing item. We will resolve the issue as soon as possible.
At times, we may not be able to fulfill your order for some reasons. In that case, we will notify you and then your payment will be fully refunded. It will take 10 business days for the whole process.
Yes, we try to deliver everywhere in Bangladesh and also deliver to over 220 countries around the world! But for grocery and other perishable items, we intend to send them inside Dhaka metropolitans.
Yes, for now, we are providing COD service.
The highest amount is 2000 BDT. For the payment of more than 2000 BDT, you have to pay through bKash or banking channel.
There are two ways to search for products on our website. Either you can browse through our categories option, or you can search for your product by typing the desired product name in our “search bar”.
Yes. We have facilitated such a system for the security of our customers. If you want to order a product, please fulfill the registration process.
Upon successful completion of placing an order, an ‘Order Confirmation’ page will be shown which has all your order details. You will also receive an Order Confirmation email to your provided email ID as well. If you order bu a phone call then also you will have a confirmation
OrganicOnline has the highest possible security measurement which is Secure Socket Layering (SSL). With this, your information and online credit card transactions are encrypted and kept confidentially. You can identify this by checking the URL address with “https”. The “s” indicates that you are on a secured website employing SSL.
Yes, please have a look at our “CANCELLATION, RETURN & REFUND POLICY”
Delivery charge is FREE when you purchase more than 800 BDT.
Yes, we have Pre Order system. For that, our Customer Executive will contact you within 24 hours.